Quality Policy

Luxwood manufactures and installs structures, equipment and electronic systems for small through to large scale modular buildings.

Luxwood is committed to achieving the highest quality standard in products and services to meet clients’ current and future needs. This commitment to quality outcomes is based on:

Commitment to the belief that quality is critical to the successful meeting of our clients’ needs
A proactive and ongoing focus on understanding clients’ needs
A commitment to product and service excellence
Company systems and processes designed to maintain consistent, high-quality product and service delivery.

Luxwood delivers on this quality commitment in the following ways:

Staff induction and training to develop and maintain the skills needed to deliver safe, high-quality products and services
Quality monitoring and checks to ensure products meet internal quality standards and the specifications provided by clients
Non-destructive testing program to proactively monitor product quality
Implementation of procedures and processes that support consistent quality management, identification of any defects, and corrective action to address defects
A commitment to continuous improvement in manufacturing processes and delivery performance
A dedicated Quality Manager works with the Luxwood team – management, staff and subcontractors – to maintain consistency in quality, identify and implement quality improvement processes and procedures
When requested by clients, provide quality and product traceability data to support clients’ supply chain quality needs
When product, service, communication, or performance incidents occur, the company reviews causes and introduces improved processes based on review outcomes.

All staff and subcontractors have individual responsibility for understanding and applying this Quality Policy in the performance of their tasks. Company management is fully committed to this Quality Policy through leadership on achieving quality outcomes.